Store Policy
Customer Care
At Koko’s Clothing Store, your satisfaction is our top priority. We believe in building a brand that’s not only stylish and high-quality, but also personal and caring — because every customer matters.
Whether you need help with sizing, shipping, or placing an order, we’re here to support you every step of the way.
🕒 Customer Support Hours
Our team is available to help:
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Monday to Friday: 9:00 AM – 5:00 PM (UK time)
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Saturday/Sunday & Bank Holidays: Closed
(But we’ll reply as soon as possible on the next business day!)
📩 How to Reach Us
Have a question or concern? Contact us anytime:
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Email: [your support email]
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Instagram DM: [@your handle] (we’ll reply within 24 hours!)
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Or use our Contact Form on the website
🧡 What You Can Expect From Us:
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Friendly, respectful communication
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Fast responses (usually within 24–48 hours)
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Clear updates on your orders and support issues
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Help with any product or delivery concerns — we’ll make it right
Privacy
& Safety
📘 What Information We Collect
When you browse or shop with us, we may collect the following information:
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Personal details: name, email address, phone number, shipping/billing address
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Order details: products ordered, payment method (securely processed)
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Technical data: IP address, browser type, device information
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Communication preferences: newsletter opt-ins, customer messages
🔐 How We Use Your Information
We use your personal data to:
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Process and ship your orders
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Contact you with updates on your order
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Respond to your questions or requests
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Send promotional offers (only if you opt in)
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Improve our website and customer experience
We do not sell or share your data with third parties for marketing purposes. Your privacy is respected at all times.
💳 Payment Security
All payments on our site are handled securely via trusted platforms (e.g., Wix Payments, PayPal, Stripe). We do not store any credit/debit card details.
🛡️ Data Protection & Storage
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. Your information is stored securely and only retained as long as necessary to fulfill orders or comply with legal obligations.
🌍 GDPR Compliance (UK & EU)
If you are located in the UK or EU, you have the right to:
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Access the personal data we hold about you
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Correct or update your data
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Request deletion of your data (where applicable)
To make a request, email us at: [your support email]
🧁 Cookies & Analytics
We use cookies to help us analyze site traffic, personalize your experience, and remember your preferences. You can control cookie settings through your browser.
🧾 Updates to This Policy
We may occasionally update this policy to reflect legal or operational changes. The most current version will always be available on our website.
📬 Contact Us
For any privacy or security-related questions, please contact us at:
[your support email]
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments