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Shipping & Returns

Shipping Policy

1. Order Processing Time

All orders are processed within 2–5 business days. Once your order is printed and packed, it will be dispatched for delivery. Please note that orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We’ll notify you via email if there is a significant delay in the dispatch of your order.

2. Shipping Rates & Delivery Times (UK)

We offer flat-rate shipping on all orders fulfilled through our trusted Printify partners.

Shipping MethodEstimated Delivery TimeCost

Standard Shipping3–7 business days£3.19

Priority Shipping2–4 business days£5.49

Free Shipping3–7 business daysFree (on orders over £50)

 

Note: Delivery timeframes are estimates and may vary depending on the item, print provider, or carrier delays beyond our control.

3. International Shipping

We currently ship to selected international countries. Delivery times vary by location, typically between 10–30 business days. International shipping costs will be calculated at checkout based on the destination and item weight.

Customers are responsible for any customs, duties, or import taxes that may apply in their region.

4. Tracking Your Order

Once your order has shipped, you will receive an email confirmation with tracking information. Please allow up to 48 hours for the tracking number to become active.

5. Shipping Partners

Our products are printed and shipped by professional third-party partners through Printify. Depending on product availability and location, items may ship separately to ensure faster delivery.

6. Delivery Issues

If you haven’t received your order within the estimated delivery window:

  • First, check your tracking number.

  • Then, contact us at [your email here] with your order number, and we’ll be happy to help.

7. Address Accuracy

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Return & Exchange Policy

At Koko’s Clothing Store, each item is custom-printed just for you. Because of this, we do not accept returns or exchanges due to size, color preference, or buyer's remorse. Please check our size guide and product details carefully before placing your order.

💬 What We DO Accept Returns/Refunds For:

We’re committed to ensuring you receive high-quality items. We’ll happily offer a replacement or refund if:

  • The product is damaged or defective upon arrival.

  • The wrong item, size, or design was shipped.

  • Your order arrives significantly later than the estimated delivery time due to a production or fulfillment error.

To be eligible, please contact us within 7 days of delivery with:

  • A clear photo of the item showing the issue.

  • Your order number and a brief explanation.

Send all return inquiries to: [your email here]

📦 Returns Are Not Accepted If:

  • You ordered the wrong size, color, or item.

  • You changed your mind after the order was placed.

  • The item was delivered to the wrong address due to an incorrect shipping entry.

🔁 Replacement Process

If your item qualifies for a replacement or refund:

  1. We will review your request within 2 business days.

  2. If approved, a new item will be sent free of charge, or your refund will be processed back to your original payment method.

🔎 Lost Packages

If your order shows as "delivered" but you did not receive it:

  • Please first check with neighbours or your local postal service.

  • If it's still not located, contact us within 7 days of the delivery notification, and we'll assist with a resolution.

⚠️ Important Notes

  • All return/refund claims must be made within 7 days of receiving your item.

  • Items must be unused and in the condition you received them.

Need help? Contact us any time at [your email here] — we’re here to make things right!

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